Returns and Cancellation Policy

At Teesh, we work to provide high-quality printed garments and excellent customer service. Please read our returns policy carefully to understand what is eligible for return and refund. This policy was last revised in February 2025.

Eligible Returns
Faulty Prints and Damaged Blanks
We may accept returns for printed garments if the print is faulty and blank garments if they are damaged. You must notify us of the issue within 14 days of receiving the item. Please include a description and photographic evidence of the fault along with your order number to info@teesh.co.uk.

EXAMPLE of a faulty print or damaged blanks might include but are not limited to:

Misaligned Print.

Incorrect Colours (at the fault of the printer only – we cannot accept returns for colour matching that had been pre-approved).

Clear stitching faults in the blank garment (please note that any refunds for stitching faults or general garment defects are subject to us first receiving a refund from the supplier; we will not issue a refund until this process is completed).

Marks on the garment explicitly by fault of the supplier.

Holes that appear to be a result of poor manufacturing, not deliberate.

Burn marks on the garment as a result of industrial printing equipment.

The incorrect print on the garment (at the fault of the printer only – we cannot accept returns for artwork that had been pre-approved or uploaded by the user).

If a refund is approved for faulty or damaged garments, we will issue a full refund for both printing and blanks rather than providing a replacement, unless we are primarily at fault. We are usually unable to re-print individual faulty items as setting up a new job for small quantities is resource-intensive.

Blank T-Shirts (Unprinted and Unworn)
We may accept returns of blank t-shirts within 30 days of purchase. The t-shirt must be in its original, unworn, and unwashed condition. This is subject to a return approval from the blank(s) supplier.

Non-Eligible Returns
Printed Garments (Non-Faulty):
We do not accept returns or process refunds if you change your mind after receiving a printed garment. Custom prints and personalised orders are non-returnable unless there is a clear fault with the print.

Transport Damages
We are not responsible for damages incurred during transport. Please refer to the shipping provider’s policy for claims related to transport damage.

Return Process
Initiating a Return:
Contact our customer service team at info@teesh.co.uk to initiate a return. Provide your order number, details of the item, and reason for the return with photographic evidence.

Approval:
Only once your return is approved, we will provide instructions on how to send the item back to us. Returns must be shipped within 7 days of approval. If you choose to return an item, return shipping costs are the responsibility of the customer. We can provide a prepaid return label upon request, and the cost will be deducted from your refund. Faulty or incorrect items will be returned at no cost to you.

Inspection and Refund
Upon receiving the returned item, we will inspect it to confirm the fault or condition. If approved, refunds will be processed within 7 business days to the original payment method.

Shipping Costs
Return Shipping Costs:
Customers are responsible for the return shipping costs unless the return is due to a fault on our part.

Shipping Providers:
For transport-related damage claims, please contact the shipping provider directly and follow their procedures.

Order Cancellation Policy

Cancellation Window
Orders can only be cancelled if blank garments have not been ordered and printing has not commenced. To request to cancel an order, contact our customer service team at info@teesh.co.uk / 0116 389 0130 as soon as possible.

After Blanks Are Ordered
If blank garments have already been ordered, cancellation may still be possible, but the customer will be responsible for the cost of returning the blanks to our supplier. Refunds will only be processed once we have received the funds back from the supplier.

Large Quantity Returns (Bulk Orders)
Packaging Requirements: Returned items must be in their original condition and packaging. Any items returned in an unsellable condition may not be eligible for a refund or replacement.

Bulk Orders Over 50 Units: Returns must be pre-approved by Teesh before any items are shipped back. Customers must contact us at info@teesh.co.uk within 14 days of receiving their order to discuss the issue and provide supporting evidence, such as photographs of any faults.

Faulty Or Incorrect Items: If specific items within a bulk order are faulty or incorrect, only those affected items should be returned, not the entire order. We will advise on the best course of action after reviewing the claim. As with standard orders, we do not usually offer reprints on faulty or returned items within bulk orders, unless under exceptional circumstances determined by senior management.. If a refund is approved, it will usually cover both printing and blanks rather than providing replacements.

Contact Us
For any questions or further assistance, please contact our customer service team at info@teesh.co.uk. Thank you for choosing Teesh. We appreciate your business and are committed to your positive experience with us.

Cookies Policy

Welcome to teesh.co.uk. We use cookies to allow for proper functionality, improve user experience, and enhance security on our website. This policy outlines the types of cookies we use, their purposes, and how we comply with the General Data Protection Regulation (GDPR).

What are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognise your device, remember your preferences, and enhance your overall experience on our site.

Types of Cookies We Use

Essential Cookies:
Purpose: Ensure the proper functionality of our website.
Examples: Keeping track of what is stored in customers’ shopping baskets.
Note: These cookies are necessary for the website to function and cannot be disabled without affecting its operation.

Performance and Analytics Cookies:
Purpose: Conduct analysis and diagnostics to improve our content, products, services, and user experience.
Examples: Analysing website traffic and usage patterns.

Security Cookies:
Purpose: Prevent fraudulent activity and improve security measures on the website.
Examples: Identifying and mitigating potential security threats.

Marketing Cookies:
Purpose: Deliver relevant advertisements and marketing campaigns to the benefit of the user.
Examples: Tracking user interactions with marketing emails and advertisements, where consent is given.

Managing Your Cookie Preferences
You can manage your cookie preferences through your browser settings and by selection on our banner. Most web browsers allow you to:
Accept or reject all cookies
Accept or reject cookies from specific websites
Set preferences for certain types of cookies
Please note that disabling essential cookies may affect the functionality of our website.

By using our website, you consent to the use of cookies as described in this policy. Upon your first visit to our website, you will see a cookies banner requesting your consent to use non-essential cookies. You can manage your cookie preferences at any time.

How to Control Cookies
Browser Settings:
Check your browser’s help section to understand how to manage cookies.
Common browsers include Chrome, Firefox, Safari, and Edge.
Opt-Out Links:
Some third-party service providers offer opt-out mechanisms for their cookies.

Changes to This Policy
We may update our cookies policy from time to time to reflect changes in technology, legislation, or our operations. We will notify you of any significant changes by updating the policy on our website. This policy was last revised in June 2024.

Contact Us
If you have any questions or concerns about our use of cookies, please contact us at info@teesh.co.uk / 0116 389 0130.
Thank you for choosing Teesh. We appreciate your business and are committed to your positive experience with us.

Campaign, Competition & Promotions Policy

1. Introduction
This policy governs all campaigns, promotions, discount codes, special offers, and competitions (collectively referred to as “Promotions”) run by Teesh on social media platforms, email mail outs, traditional marketing methods including, but not limited to, printed materials and our website. By participating in any of our Promotions, customers agree to comply with these terms.

2. Eligibility
2.1. Promotions are open to UK residents aged 18 and over, unless otherwise stated. 2.2. Employees of Teesh and anyone else professionally connected with the Promotion are not eligible to participate. 2.3. Proof of age and residency may be required.

3. Discount Codes & Special Offers
3.1. Discount codes are valid only for the period stated in the promotion and cannot be used after their expiry date. 3.2. Discount codes must be applied at checkout and cannot be retroactively applied to completed purchases. 3.3. Unless explicitly stated, discount codes cannot be combined with other offers or used multiple times by the same customer. 3.4. Abuse of discount codes, including repeated or fraudulent use, may result in order cancellation and account suspension. 3.5. Teesh reserves the right to modify or withdraw discount codes and offers at any time without prior notice.

4. Promotional Mailouts
4.1. Promotional mailouts may contain time-limited offers, discounts, or exclusive deals. 4.2. Customers must ensure they are subscribed to receive promotional emails in order to benefit from these offers. 4.3. Offers within mailouts are subject to stock availability and cannot be guaranteed once the promotional period ends.

5. Competitions & Giveaways
5.1. Entry methods for competitions and giveaways will be specified in the promotional details and may include social media engagement, email entries, or website participation. 5.2. Entries must comply with the terms of service of the relevant social media platform. 5.3. Teesh reserves the right to disqualify incomplete, altered, or illegible entries.

6. Submission Entries
6.1. All submitted content must be original and not infringe on any third-party rights. 6.2. By submitting an entry, participants grant Teesh a non-exclusive, worldwide, royalty-free licence to use, display, and share the submitted content for promotional purposes. 6.3. Submissions must not contain inappropriate, offensive, or harmful content.

7. Winner Selection & Prizes
7.1. Winners will be selected as per the method stated in the promotional details (e.g., random draw, judging panel). 7.2. The judge’s decision is final, and no correspondence will be entered into regarding the outcome. 7.3. Prizes are non-transferable and non-exchangeable, with no cash alternative offered. 7.4. Teesh reserves the right to substitute prizes of equal or greater value if necessary.

8. Winner Notification & Claims
8.1. Winners will be notified via the platform used for entry within 7 days of the promotion closing date. 8.2. Winners must claim their prize within 14 days of notification, after which the prize may be forfeited and an alternative winner selected.

9. Data Protection
9.1. Personal data provided during participation will be used for administration of the Promotion and in accordance with our Privacy Policy. 9.2. Winners’ names may be published on our social media channels unless they have opted out.

10. Liability
10.1. Teesh does not accept responsibility for entries, discount codes, or promotional offers that are lost, delayed, or corrupted due to technical issues or otherwise. 10.2. Nothing in these terms limits our liability for death or personal injury caused by our negligence or for fraud.

11. Platform-Specific Rules
11.1. Promotions run via social media are not sponsored, endorsed, or administered by, or associated with any social media platform used to host the Promotion. 11.2. Participants acknowledge that they are providing information to Teesh and not to the social media platform.

12. General
11.1. Promotions run via social media are not sponsored, endorsed, or administered by, or associated with any social media platform used to host the Promotion. 11.2. Participants acknowledge that they are providing information to Teesh and not to the social media platform.

13. Contact
For questions regarding this policy or specific Promotions, please contact our customer service team at info@teesh.co.uk / 0116 389 0130.

Last updated: February 2025.

Guide to Copyright Laws for Designing and Ordering Custom T-Shirts in the UK

Welcome to Teesh! We are excited to help you create your own unique designs and bring your ideas to life. Before you get started, it’s important to understand the legalities surrounding copyright and how it affects your custom garment designs. This guide will help you navigate copyright laws to ensure your designs are both legal and original.

Understanding Copyright
What is Copyright?
Copyright is a form of intellectual property that gives the creator of original work exclusive rights to its use and distribution. This means that the person who creates an image, text, music, or any other original content owns the rights to that work and can control how it is used.

Key Points About Copyright:

• Automatic Protection: In the UK, copyright protection is automatic as soon as the work is created and does not require registration.
• Duration: Copyright typically lasts for the lifetime of the creator plus 70 years after their death.
• Exclusive Rights: The copyright holder has the exclusive right to reproduce, distribute, display, or perform the work, and to make derivative works based on it.

Designing Your Own T-Shirts
When designing your t-shirts, it’s essential to ensure that the images and text you use are either your own creations or that you have permission to use them. Here’s what you need to know:

Using Your Own Original Designs
If you create your own images or text, for example using the shapes and text tools on our design studio to create your own printed garment design, you automatically hold the copyright to those designs. You can use them freely for your t-shirt designs if you are uploading them as an image file, too.

Using Third-Party Content
If you wish to use images, logos, or text created by someone else, you must ensure you have the right to do so. This includes:

• Public Domain: Works in the public domain are not protected by copyright and can be used freely. Typically, these are works for which the copyright has expired or the creator has explicitly placed them in the public domain.
• Creative Commons: Some creators licence their works under Creative Commons licences, allowing you to use them under specific conditions. Always check the licence terms.
• Licensed Content: You can purchase licences to use copyrighted images or text. Ensure you understand the terms of the licence.
• Permission: Obtain explicit permission from the copyright holder to use their work.

What You Cannot Use

• Protected Images: Do not use images, logos, or text that you do not own or do not have permission to use. This includes characters from movies, TV shows, games, logos of brands, and images from the internet.
• Trademarks: Be cautious about using trademarks, as these are protected under trademark law and require permission from the trademark owner.

Uploading Images to Our Online Design Studio
Our online design studio allows you to upload images and create your own t-shirt designs. When uploading images, please adhere to the following guidelines:

• Ensure Ownership or Permission: Only upload images that you own or have permission to use.
• No Infringing Content: Do not upload images that infringe on the copyright or trademark of others.
• Quality Standards: Ensure the images meet our quality standards for printing.

Printing Your T-Shirts
When you place an order for a custom t-shirt with us, we will print your design exactly as you have submitted it. By submitting your design, you affirm that you have the right to use all elements of the design and that it does not infringe on the rights of any third party.

Our Policy

• Review and Rejection: We reserve the right to review and reject any design that we believe infringes on copyright or trademark laws.
• Responsibility: You are responsible for ensuring that your designs comply with copyright laws. We are not liable for any infringement caused by the designs you submit.

We want you to have a smooth and enjoyable experience creating your custom t-shirts. By understanding and adhering to copyright laws, you can avoid legal issues and ensure that your designs are both unique and compliant. If you have any questions about copyright or need assistance with your designs, please feel free to contact us.
Happy designing!

Disclaimer: This guide is for informational purposes only and does not constitute legal advice. For specific legal advice, please consult a qualified legal professional.

Shipping Guidelines

We’re committed to delivering your custom garments quickly and reliably. Please review our shipping guidelines below to understand dispatch timelines based on the type of order you’ve placed.

Bulk Orders (50+ Units)

Dispatch Time: Within 10 working days from final approval of artwork and payment confirmation.

Shipping Method: Tracked courier service (e.g., DPD, UPS, or Royal Mail Tracked).

Tracking Info: Tracking details will be emailed once your order has been dispatched.

Delivery Time (UK): Typically 1–2 working days after dispatch.

Delivery Time (International): Usually 3–7 working days after dispatch (may vary by destination).

Urgent Orders: If you’re working to a tight deadline, please get in touch before placing your order. We may be able to offer express production or shipping options (subject to availability and a surcharge).

Design Studio Orders (Online Customiser)

Dispatch Time: Within 5–7 working days from order placement and successful payment.

Shipping Method: Tracked courier service (e.g., DPD, UPS, or Royal Mail Tracked).

Tracking Info: You’ll receive an email with tracking details once your order is on the way.

Delivery Time (UK): Typically 1–2 working days after dispatch.

General Information

Working Days: Monday to Friday, excluding UK bank holidays.

Delays: While we always aim to meet stated dispatch times, delays may occasionally occur due to stock availability, design amendments, or courier issues. We’ll keep you updated on any changes to your delivery timeline.

Shipping Charges: Calculated at checkout based on the size of your order and shipping destination.

For help tracking your order or any other shipping-related enquiries, please contact us at info@teesh.co.uk or call +44 116 389 0130.

Teesh Design Studio – Terms and Conditions

1. Introduction These Terms and Conditions govern your use of the Design Studio tool located at teesh.co.uk/design-studio/ and the purchase of custom-printed garments through our website: www.teesh.co.uk. By using the Design Studio and placing an order, you agree to abide by these terms.

2. Print Method Determination The print method used for your garment is determined by your order requirements, including but not limited to blank garment selection, artwork quality, and colour specifications. If you have a preferred print method, please specify this in the order notes at checkout or contact us at info@teesh.co.uk.

3. Turnaround Time The expected turnaround time for Design Studio orders is 5-7 working days. This timeframe is subject to change based on garment availability, artwork complexity, and supply availability. Any significant delays will be communicated to you.

4. Shipping and Delivery Design Studio products are shipped using dedicated providers and will be sent to the shipping address provided at checkout. Please ensure your shipping details are correct, as we cannot be held responsible for incorrect addresses provided at the time of order placement. Your shipment details will be provided with your order, should you need to track your shipment with our providers. Once our items have left the Teesh premises, they are under the control of our shipping providers and any shipment delays should be raised with your dedicated shipping details.

5. Artwork and Order Accuracy Your order will be printed exactly as the artwork appears in your online submission. This includes artwork placement. If you wish to make changes to your order, you must contact info@teesh.co.uk within 24 hours of purchase. If production has already commenced, we may be unable to accommodate changes.

6. Returns and Order Issues If you are unhappy with your product, please refer to our Returns Policy. Please note that we cannot accept returns for issues relating to artwork that has been incorrectly optimised, uploaded, or placed onto your chosen garment. If you require assistance before finalising your order, please contact sales@teesh.co.uk.

7. Blank Garment Availability and Substitutions In the event that your chosen blank garment is unavailable, we will automatically provide a suitable alternative within the same brand, category, and colour specification. If you do not wish to receive a substitute garment, you must notify us at info@teesh.co.uk within 24 hours of your purchase.

8. Intellectual Property By uploading artwork to the Design Studio, you confirm that you own the rights to use the design or have obtained the necessary permissions. Teesh is not liable for any copyright or trademark infringement resulting from user-submitted artwork. We reserve the right to refuse any designs that violate intellectual property laws or contain offensive content.

9. Liability and Indemnification Teesh shall not be held responsible for any loss or damages arising from the use of the Design Studio, including but not limited to issues relating to artwork placement, garment selection, or print method. By using the Design Studio, you agree to indemnify Teesh against any claims related to the misuse of artwork, intellectual property infringement, or incorrect order details provided by the customer.

10. Amendments and Updates Teesh reserves the right to update these Terms and Conditions at any time. Changes will take effect immediately upon publication on our website. It is your responsibility to review these terms regularly.

11. Contact Information For any queries regarding these Terms and Conditions or assistance with your order, please contact:
General Enquiries: info@teesh.co.uk
Order Assistance: sales@teesh.co.uk