Teesh FAQs

Teesh's Frequently Asked Questions

Can I return my Teesh order?

Read our full returns policy here. In short, customers can return blank items or items with faulty prints for refund processing.

Any returns made for faulty prints will be inspected to ensure they are not up to standard and only then can a refund be made.

Find all of our other policies here.

Do I need to provide my own blanks?

You can order your blanks as part of our online ordering process. Not only this, but we also have access to trade pricing so your blanks sourced from top suppliers with your business in mind. If you want to just buy good quality basics, you can do this with us too. We’ve got sustainable options, a variety of colour options, premium options and more.

If you can’t find what you’re looking for, contact the team and we’ll run through our sourcing options with you.

Take a look at our blanks.

Do you offer personalised prints?

Of course – personalising garments is one of the best things about printing your own designs, and our design studio is a great way to create custom prints from anywhere. From custom printed gifts to freelancer uniforms, you can keep it personal.

Which print method should I choose for my order?

We have lots of different routes you can go down for printing onto garments: screen printing, digital printing and embroidery for an alternative method. Let’s break them down:

Screen Printing is great for large quantity orders for licensed fashion wholesale, custom merchandise for promotional events and more. The results are durable, vibrant and consistent with our automated machinery. If you’re looking for bulk orders with versatile printing options and effects that can be turned around quickly, then screen printing is likely the best option for you.

If you’re looking for an option with no minimum order quantity or set-up fees, though, then you may want to go for digital printing options. These include direct to garment printing and direct to film printing. Our clients opt for this method when sampling concept approvals, trialling new design drops or creating one of a kind personalised garments. We’ve introduced our design studio, which is a great way to order your digital prints online. Choose your blanks, design your print or upload your artwork using our editor (see our artwork guide for file types) and leave the rest to us!

If it’s embroidery that you’re looking for, then we offer that too. Embroidery is popular with those looking for professional, personalised uniforms, adding embellishments to their printed merchandise and more. Get in touch for a custom quote if you’re looking for embroidery options.

Still unsure? Contact the team.

What is your maximum colour count for printing?

For screen printing, we allow up to 9 colours for our orders. Each individual colour of ink is placed onto each individual screen – layering your design and transferring it onto your garment through the mesh panel. See more in our Ultimate Screen Printing Guide

When it comes to digital printing including DTG and Heat Transfers, your colour options are endless. We have no maximum colour count, because digital printing utilises alternative colour processing for printing.

Do you do embroidery?

Yes – Contact the team for a quote.

We do not currently have an online ordering system for embroidery products, but we will respond to emails and form submissions as soon as we can. Try to include as much detail as possible in your enquiry.

How will my printed garments arrive?

Garments will arrive according to shipping procedures, selections and weight limitations. Small orders will either arrive in a mailer polybag or small box.

Bulk orders or orders over a certain quantity will arrive in standard boxes.

If you want your garments finished (folding, polybag, swing tags/barcoding etc) then this will incur a small fee and MOQs may apply for garment finishing services. Get in touch for garment finishing services and enquiries.

Do I need to separate my own Artwork?

No – we separate artwork for you which is included in the screen price as part of the set up fee per screen.

We can take already separated artwork by request, however this does not provide a reduction on the standard set up fee.

This does not apply to digital printing, as artwork does not need to be separated.

What is an underbase in clothing printing?

When we silkscreen print onto a dark coloured garment, an ‘underbase’ is essentially a layer of white ink that acts as a base for your other colours to sit on and layer over. This will ensure the vibrancy and crisp quality of your colours and print are kept to a high quality regardless of the blank garment colour.

How do I upload artwork?

We have a dedicated artwork guide for more detailed instructions, but the most important steps are below:

For Screen Printing:

Ensure your artwork is of a high quality. We recommend vector graphics for this. File formats accepted for screen printing orders are:
EPS – Encapsulated PostScript Image
AI – Adobe Illustrator
PDF (Recommended) – Portable Document Format
PSD
Try to avoid:
SEG

Upload your artwork when placing your order or requesting a quote. If we haven’t received it, we will contact you directly.

For Direct to Garment and DTF/Heat Transfer Prints

PNG File
JPEG File
PDF File

Recommended 300 DPI (Dots Per Inch)

Artwork will be uploaded during the designing process (if you have not designed it from scratch in the design studio).

Further tips:
Crop the art board to the design before sizing
Ensure you’ve used the correct size for printing – send us the file in the size you want it printed

We cannot accept pixelated images and do not take responsibility for bad prints due to bad artwork. See more policies here.

What ethical procedures do you follow?

We do everything we can to ensure these values are at the forefront of our work ethic and decision-making as our business grows. Some procedures we have had in place from the start, and will not change, are:

Recycling any misprints, using them as cleaning rags and testers for printing.

Volunteering to SMETA approved annual audits that ensure we are following the ethical base code.

Investing in our team, ensuring pay is fair, equal, and reflects the national minimum wage and changes in the economy.

Enrolling our staff onto career development courses and supporting progression in the business.

Donating overstock or surplus blank garments to charities which will utilise and distribute them effectively.

Keeping recycling points around production areas and ensuring waste is disposed of and separated responsibly.

There is no denying that the apparel industries have increasing amounts of pressure to reduce excess waste, follow sustainable practices and create ethical working environments.

We’re proud to take steps to provide sustainable options to our customers when ordering blanks and to show our support for garment companies taking steps to do the same.

We have access to sustainable options at trade pricing, such as Stanley/Stella blank garments.

Will washing my custom garments ruin the print?

With all apparel, you want to ensure that the products you’re purchasing and distributing are durable and will not decrease in quality with multiple wash cycles. Using simple steps to ensure your prints stay crisp will keep your products fresh (and clean):

Wash your screen printed garments at cool temperatures
Ideally hand wash only
Do not tumble dry
Do not iron
Turn garments inside-out when washing

Teesh does not take responsibility for prints that may become altered due to wash faults. See our terms and conditions.

What is your Minimum Order Quantity (MOQ)?

Our minimum order quantity is 50 units forscreen printing, but don’t worry – anything under 50 units can still be printed using digital printing methods.

Our MOQ for embroidery is 50 units. For garment finishing quantity enquiries, get in touch with the team.

We endeavour to meet your order requirements, so if you’re ever unsure, speak to the team. We may accommodate orders under the MOQ in special circumstances.

QUICK ORDER DESIGN STUDIO CUSTOM QUOTE

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